Employment Opportunities 

I. JOB SUMMARY/RESPONSIBILITIES: 

Develops and implements a progressive rehabilitation program for patients in their homes in accordance with the principles and practices of physical therapy and the client’s needs. Serves as case manager and supervises home health aides and physical therapist assistants when appropriate. Performs duties in accordance with policies and procedures as established by the agency 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Evaluates assigned patients. Admits those who meet agency and regulatory criteria. 

Plans, coordinates, and implements the appropriate treatment according to patient’s needs. Performs ongoing reassessments. Discharges patients when goals are met, or patient does not meet home health requirements. 

Develop Home Health Aide (HHA) and Physical Therapy Assistant (PTA) care plans. Delegates duties to HHA’s and PTAs (Physical Therapy Assistant) based on agency and regulatory policies. Supervises and provides input to HHA's and PTAs per agency policy. 

Assumes responsibility for case management of assigned patients. Consults with appropriate community and internal resources and makes appropriate interdisciplinary referrals. 

Performs patient care duties and/or treatments based on specific needs, including medical condition, age, and/or developmental status. 

Actively involves patients, families, and caregivers in the treatment plan by providing education and training as appropriate. 

Provides continuity of patient care by maintaining communication with physicians, staff members, other agencies, and caregivers as needed. 

Prepares accurate and complete electronic documentation of patient care activities, including but not limited to evaluation results, treatment plan, goals, treatments rendered, and treatment results, and provider orders on the current mode of documentation. 

Completed documentation for third party reimbursement. 

Provides care according to professional and regulatory standards. 

Plans work in an efficient manner to meet agency productivity requirements. Covers various geographical areas as required. 

Assumes responsibility for own professional growth and for maintaining job related competencies. 

Assists in the care and maintenance of agency equipment and supplies. 

Participates in interdisciplinary case conferences, staff meetings, and in-services as required. 

Contributes to the development of other staff by sharing knowledge and skills. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc. 

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like blood borne pathogens.  

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Valid State of Hawaii license to practice as an Occupational Therapist. 

Valid U.S driver’s license, vehicle and vehicle insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association 

Master’s Degree or Doctorate Degree in Physical Therapy. 

EXPERIENCE: 

Knowledge of occupational therapy theory and practice to treat patients. 

Knowledge and use of medical equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Ability to interpret, adapt, and apply guidelines, and procedures. 

Able to communicate in English effectively both orally and in writing. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Under the direction and supervision of a physical therapist, implements progressive rehabilitation programs for patients in their homes in accordance with the principles and practices of physical therapy and the patient’s needs. Performs duties in accordance with policies and procedures as established by the agency. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Administers physical therapy treatment as directed by a physical therapist. 

Observe patients' response to treatment and reports subjective and objective observations to supervising physical therapist. Recognizes and interprets significant physiological and behavioral changes in the patient’s condition and reports the finding appropriately to the physical therapist and/or the case manager and other individuals involved with the care of the patient. 

Modifies specific treatment procedures within the scope of the treatment plan in response to the patient’s change in status. 

Performs patient care duties and/or treatments based on specific needs, including medical condition, age, and/or developmental status. 

Actively involves patients, families, and caregivers in the treatment plan by providing education and training as appropriate. 

Provides continuity of patient care by maintaining communication with physicians, staff members, other agencies, and caregivers as needed. 

Prepares accurate and complete electronic documentation of patient care activities, including but not limited to evaluation results, treatment plan, goals, treatments rendered, and treatment results, and provider orders on the current mode of documentation. 

Completed documentation for third party reimbursement. 

Provides care according to professional and regulatory standards. 

Plans work in an efficient manner to meet agency productivity requirements. Covers various geographical areas as required. 

Assumes responsibility for own professional growth and for maintaining job related competencies. 

Assists in the care and maintenance of agency equipment and supplies. 

Participates in interdisciplinary case conferences, staff meetings, and in-services as required. 

Contributes to the development of other staff by sharing knowledge and skills. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, pushing, and carrying items up to usual weight of 51-75 pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like heat guns, walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc. Uses medical equipment like BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc.  

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like continuous exposure to blood borne pathogens. 

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Valid State of Hawaii license to practice as a Physical Therapy Assistant. 

Valid U.S driver’s license, vehicle and vehicle insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association 

Masters in physical therapy 

Doctorate in Physical Therapy or similar Healthcare Field. 

EXPERIENCE: 

Knowledge of physical therapy theory and practice to treat patients. 

Knowledge and use of medical equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Ability to interpret, adapt, and apply guidelines, and procedures. 

Able to communicate in English effectively both orally and in writing. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Develops and implements a progressive rehabilitation program for patients in their homes in accordance with the principles and practices of occupational therapy and the patient’s needs. Serves as the case manager and supervises home health aides and certified occupational therapy assistants when appropriate. Performs duties in accordance with policies and procedures as established by the agency. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Evaluates assigned patients. Admits those who meet agency and home health criteria. 

Plans, coordinates, and implements the appropriate treatment according to patient’s needs. Performs ongoing reassessments. Discharges patients when goals are met, or patient does not meet home health requirements. 

Develop Home Health Aide (HHA) and Certified Occupational Therapy Assistant (COTA) care plans. Delegates duties to HHA’s and COTA’s based on agency and regulatory policies. Supervises and provides input to HHA's and COTA's per agency policy. 

Assumes responsibility for case management of assigned patients. Consults with appropriate community and internal resources and makes appropriate interdisciplinary referrals. 

Performs patient care duties and/or treatments based on specific needs, including medical condition, age, and/or developmental status. 

Actively involves patients, families, and caregivers in the treatment plan by providing education and training as appropriate. 

Provides continuity of patient care by maintaining communication with physicians, staff members, other agencies, and caregivers as needed. 

Prepares accurate and complete electronic documentation of patient care activities, including but not limited to evaluation results, treatment plan, goals, treatments rendered, and treatment results, and provider orders on the current mode of documentation. 

Completed documentation for third party reimbursement. 

Provides care according to professional and regulatory standards. 

Plans work in an efficient manner to meet agency productivity requirements. Covers Occvarious geographical areas as required. 

Assumes responsibility for own professional growth and for maintaining job related competencies. 

Assists in the care and maintenance of agency equipment and supplies. 

Participates in interdisciplinary case conferences, staff meetings, and in-services as required. 

Contributes to the development of other staff by sharing knowledge and skills. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory  requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like heat guns, walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc.  

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like continuous exposure to blood borne pathogens.  

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Valid State of Hawaii license to practice as an Occupational Therapist. 

Valid U.S driver’s license, vehicle and vehicle insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association 

EXPERIENCE: 

Knowledge of occupational therapy theory and practice to treat patients. 

Knowledge and use of medical equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Under the supervision of the Clinical Manager – Rehab and oversight from the Occupational Therapist, the Certified Occupational Therapy Assistant implements progressive rehabilitation programs for patients in their homes in accordance with the principles and practices of occupational therapy and the patient’s needs.  

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

CLINICAL RESPONSIBILITIES: 

Administers occupational therapy treatment as directed by an Occupational Therapist. 

Observes patient’s response to treatment and reports subjective and objective observations to supervising occupational therapist. Recognizes and interprets significant physiological and behavioral changes in the patient’s condition and reports the findings appropriately to the Occupational Therapist and the case manager and/or other individuals involved with the care of the patient. 

Modifies specific treatment procedures within the scope of the treatment plan in response to the patient’s change in status. 

Participates in the development, monitoring, and revision of the treatment plan. 

Performs patient care duties and/or treatments based on specific needs, including medical condition, age, and/or developmental status. 

Provides patient, family, and caregiver education and training as appropriate. 

Provides continuity of patient care by maintaining communication with physicians, staff members, other agencies, and caregivers as needed. 

Completes accurate documentation on the Electronic Health Record of patient care activities, including but not limited to observations, treatments, treatment outcomes, and communications on the same day as the occurrence or at the very latest within 24 hours of visit or encounter. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like heat guns, walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc. 

V. TYPICAL WORKING CONDITIONS: 

Frequent exposure to fluid and blood borne pathogens, communicable diseases, possible  vectors (lice, bedbugs), rodents, and other conditions common to a home environment.  

Exposure to house pets (cats, dogs, etc.) 

Driving in various weather conditions, variable types of surfaces, in traffic. 

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Valid State of Hawaii license to practice as a Certified Occupational Therapy Assistant. 

Valid U.S driver’s license, vehicle and vehicle insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association 

EXPERIENCE: 

Knowledge of occupational therapy theory and practice to treat patients. 

Knowledge and use of medical equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Ability to interpret, adapt, and apply guidelines, and procedures. 

Able to communicate in English effectively both orally and in writing. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Provides services including short-term counseling, resources identification, information, and referral, develops and implements a plan of care requested by the physician which will enhance the patient’s capacity to function in their environment. Performs duties in accordance with policies and procedures established by the agency. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Evaluates patients referred to the agency to determine eligibility and suitability for skilled home health services; assists in planning for transition to the home setting. 

Provides direct services which include assessment, crisis intervention, individual, family, and group counseling and education, follow-up services, and discharge planning and coordination. 

Collaborates with health care providers, social service agencies, patients, and families to initiate care plans which meet patient needs and promote continuity of care. 

Help patients to understand, accept and follow medical recommendations and other services provided that are planned to restore the patient to optimum social and health adjustment within their capacity. 

Assist patients with personal and environmental difficulties which may otherwise predispose towards illness or interfere with obtaining maximum benefits from medical care. 

Assist the patient and family to use resources such as family and community agencies to help them resume life in the community or learn to live within their capacities. 

Maintains current knowledge of community resources. 

Consulting with health providers is another community agency. 

Plans work in an efficient manner to meet agency productivity requirements. Covers various geographical areas as needed. 

Assumes responsibility for own professional growth, maintains job related competencies. 

Prepares timely accurate and complete written documentation of patient care activities including but not limited to evaluation results, treatment/care plans, goals, interventions rendered, intervention results, and physician orders on handwritten forms or on electronic device per agency policies and procedures. 

Completes documentation to meet the requirements of third-party reimbursement. 

Participates in interdisciplinary cs conferences, staff meetings and in-services as required. 

Contributes to the development of other staff through orientation and by sharing knowledge and skills. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory                           requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, pushing, and carrying items up to usual weight of up to 35 pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, copiers, facsimile, telephone, etc. 

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like blood borne pathogens.  

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

State of Hawaii Social Work License. 

Master's degree in social work 

Valid U.S. driver’s license and vehicle with insurance as required by State Law. 

Current Basic Life Support CPR certification through the American Heart Association 

Minimum one (1) year experience in a health care setting. 

EXPERIENCE: 

Home Health experience. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Knowledge of professional medial social work theory and practice to implement and evaluate patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Develops and implements a progressive rehabilitation program for patients in their home in accordance with the principles and practices of speech pathology and the patient’s needs. Serves as the case manager and supervises home health aides when appropriate.  

Screens, diagnoses, and treats or provides professional consultations for patients who demonstrate disorders of communication, cognition, and/or swallowing. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Evaluates assigned patients. Admits patients based on agency criteria. 

Determines causal factors for speech, language, cognitive, and swallowing impairments. Administers diagnostic testing procedures to determine the type and extent of the patient’s impairment and prognosis for improvement. Plans, coordinates, and implements the appropriate treatment according to client’s needs. Performs ongoing re-assessments. Discharges patients when goals are met, or patient no longer meets the regulatory criteria for home health. 

Develops Home Health Aide (HHA) care plans. Delegates duties to HHA’s based on agency policy. Supervises and provides input to HHA’s per agency policy. Assumes responsibility for case management of assigned patients. Consults with appropriate community and internal resources and makes appropriate interdisciplinary referrals. 

Performs patient care duties and/or treatments based on specific needs, including medical condition, age, sexual orientation, ethnicity, cultural and/or developmental status. 

Actively involves patients, families, and caregivers in the treatment plan by providing education and training as appropriate. 

Provides continuity of patient care by maintaining communication with providers, staff members, other agencies and caregivers as needed. 

Prepares timely, accurate and complete written documentation of patient care activities including but not limited to evaluation results, treatment/care plans, goals, interventions rendered, intervention results, and provider orders via electronic documentation according to agency guidelines. 

Completes documentation to meet the requirements for third party reimbursement. 

Provides care according to professional and regulatory standards. 

Plans work in an efficient manner to meet agency productivity requirements. Covers various geographical areas as needed. 

Assumes responsibility for own professional growth, maintaining job related competencies, and for complying with state and agency requirements for professional and driver’s license renewal, insurance renewal, and health testing. 

Assists in the care and maintenance of agency equipment and supplies. 

Participates in interdisciplinary case conferences, staff meetings, and in-service training as required. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory  requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, copiers, facsimile, telephone, etc. 

Uses medical equipment like BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, etc. 

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like continuous exposure to blood borne pathogens. 

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Valid State of Hawaii license to practice as a Speech Language Pathologist. 

Master’s Degree in Speech Language Pathology 

Valid U.S driver’s license, vehicle and vehicle insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association 

EXPERIENCE: 

Knowledge of Speech Language Pathology theory and practice to treat patients. 

Knowledge and use of equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Ability to interpret, adapt, and apply guidelines, and procedures. 

Able to communicate in English effectively both orally and in writing. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Under the supervision and the direction of a registered nurse, physical, occupational or speech therapist in the community, assists in the care of patients in the patient’s home following specific care plans. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Assists the patient in daily living activities, directed by a registered nurse/licensed therapist. Provides personal care to patients, including bathing, ambulating, transfers, exercises, meal preparation and household services which will facilitate the patient’s self-care, and performs other duties as instructed by the registered nurse/licensed therapist on an individual basis. 

Checks patient care plan prior to visit and carries out specific registered nurse/licensed therapist orders. 

Reports marked changes in patient’s physical condition to registered nurse/licensed therapist case manager or Clinical Manager and document.  

Document per agency policy. 

Orients and trains students and/or new staff members. Contributes to the development of other staff by sharing knowledge and skills. 

Maintains a safe work environment in accordance with agency’s policies and procedures. Reports unsafe conditions and injuries/illnesses and incidents in a timely and proper manner. 

Assist in the care and maintenance of agency equipment and supplies.  

Attends interdisciplinary case conferences, staff meetings, and in-services as required. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, negative pressure wound equipment, intravenous therapy pumps, etc.  

V. TYPICAL WORKING CONDITIONS: 

Subjected to adverse environmental conditions like blood borne pathogens.  

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

 High school diploma or equivalent. 

Certificate of Nurse Aide Training 

Valid U.S. driver’s license and vehicle with insurance as required by State Law. 

Current Basic Life Support CPR (cardiopulmonary resuscitation) certification through the American Heart Association. 

EXPERIENCE: 

Ability to communicate in English effectively both orally and in writing. 

Ability to interpret, adopt, and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Knowledge of occupational therapy theory and practice to treat patients. 

Knowledge and use of medical equipment and instruments to administer patient care. 

Skill in identifying problems and recommending solutions. 

Skill in establishing and maintaining effective working relationships with clients, co-workers, and the public. 

Knowledge of Home Health Aide theory and practice to give and evaluate patient care. 

Knowledge of medical equipment instruments to administer patient care. 

Able to apply principles, methods, techniques, policies, and procedures necessary for a Home Health Aide. 

Able to complete electronic records and respond to clinical disciplinary team promptly to provide quality care for the patients. 

Able to establish and maintain effective relationships with patients, health care providers and the public. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Under the general direction of the Business Services Manager, provides support services to the Medicare Certified Division staff. Performs a variety of duties including verification of health insurance claims numbers and benefits coverages; process and obtain insurance authorizations; assist with referral intake process, maintain and process incoming FAXs via Billing FAX server. Ordering medical supplies for patients; maintaining medical supply/equipment inventory. Performs various duties including data entry, word processing, creating, and maintaining files, assembling, and distributing required material data for reports and projects. 

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

       Verifies health insurance claims numbers and benefit coverages: 

1.  Verifies primary and/or secondary health insurance policies. 

2.   Verifies homecare and medical supplies coverage. 

3.   Ensures that all necessary authorizations are received and/or initiated. 

4.   Notifies appropriate staff of authorizations received and/or initiated. 

5.  Enters appropriate insurance benefit data in the computer system of insurance benefit. 

B. Process and obtain insurance authorization for existing patients: 

Prepares and reviews various payer reports from software system as directed. 

Determines which patients require further authorizations. 

Gathers information to prepare necessary documents for authorization request. 

Obtains signed authorizations request status with insurance company. 

Enters insurance/authorization data in software system. 

Inform clinical staff and clinical office assistants when authorization is obtained. 

C. Maintains inventory of medical supplies and equipment.  

1. Orders and distributes requested supplies to clinicians on a regular basis. 

2. Enters and verifies supplies ordered in patient record for billing purposes. 

3. Assists in the maintenance of medical supply formulary and HCPC codes. 

4. Performs periodic inventory and maintenance of medical supplies and equipment. 

D. Maintains and processes all incoming faxes via Billing Fax Server: 

1. Process and index FAXed Med Cert billing/authorization documents accordingly.  

E.   Compiles data, generates reports and correspondence as requested. 

I. Completes assignments in a timely manner. 

J. Performs duties in accordance with agency policies and procedures. 

K. Maintains a safe work environment in accordance with CareResource Hawaii policies and procedures. Reports unsafe conditions and injuries/illnesses and incidents in a timely and proper manner 

L. Complies with QHS (Queen s Health Systems) Corporate Compliance policy. 

M. Assists with the development, implementation, and monitoring of the performance improvement program. 

N. Attends staff meetings and in-services as required.  

O. Assumes responsibility for own personal growth. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

 Maintains patient confidentiality. 

Performs duties in a courteous and friendly manner that fosters superior customer service and reflects the core values of the organization. 

Maintains working relationships with team members by demonstrating ability to problem solve, displaying respect and value of other team members. 

Ability to verbally communicate well with people to obtain basic information (via telephone, e-mail or in person). 

Maintains positive working relationships with referral sources to enhance the reputation and image of the company and promote utilization of CareResource Hawaii. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, pushing, and carrying items up to 35 pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: standing, walking, stooping/bending, and twisting body. 

Operates various office equipment such as computers, copiers, 10-key adding machine, facsimile, telephone, shredder etc. 

V. TYPICAL WORKING CONDITIONS: 

Not subjected to adverse environmental conditions. 

Ability to organize, prioritize and manage multiple projects simultaneously. 

Proficient in Microsoft Office, Word, and Excel. 

Ability to operate office equipment including Facsimile, calculator, and copier with accuracy. 

Ability to communicate effectively in English, both orally and in writing. 

Frequent exposure to noises typical of an office environment.  

Minimal exposure to toxic substances and communicable diseases. 

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

• High school diploma or equivalent. 

EXPERIENCE: 

Prior office experience; answering telephones and contacting people.  

C. PREFERRED QUALIFICATIONS 

One (1) year work experience in a healthcare office environment. 

One (1) year work experience in a home care organization. 

OTHER:  

No criminal convictions for crimes against persons or property, which may have a rational  

relationship to the individual’s job duties and responsibilities. 

I. JOB SUMMARY/RESPONSIBILITIES: 

Under the general direction of the Intake Manager, the Clinical Office Assistant receives, records, and schedules Medicare certified patient services according to the patients' needs and staffing availability. Provides clinical support to the Intake Manager related to operational needs. Performs appropriate and timely follow-up in response to patients’ services and clinical needs. Provides day-to-day staff and administrative assistance; triages and schedules patients; screens and refers phone calls; communicates with clinical staff and patients; clerical and staff support to clinical teams and assists with clinical processes as required.    

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

RESPONSIBILITIES: 

Participates in activities related to the referral and intake process in the Medicare Certified Division. 

Receives tasks and documents appropriate patient information to initiate patient visits within the day of receiving tasks. 

Performs computer data entry for all designated clinicians assignments. 

Provides appropriate feedback to tasks in a timely manner. 

Responsible for processing and scheduling patient services. 

Obtain current staff schedules in order to provide timely daily staffing including weekends. 

Coordinate with Home Care Representatives for patients who are ready to be scheduled home visits. 

Provides timely staffing of clinicians including nursing and rehabilitation services (PT, PTA, OT, COTA, SLP), home health aide and medical social work services according to agency policy, Medicare requirements and other policies including personal time off.  

Schedules patients according to patient needs and plan of care. May provide appropriate patient/family follow-up in response to request for service. 

Identifies and resolves staffing situations; discusses with the Intake Manager as appropriate. 

Updates the Intake Manager of patients requiring assignment, staff schedules, refusals or other staffing problems. 

Assists in promoting communication and coordination of services. 

Maintains updated information of clinical staff including staff contact numbers and vacation/PTO calendars. 

Tracks patient coverage for staff on PTO or leave of absence. 

Keeps staff informed of meeting dates, inservices and general reminders.  

Keeps appropriate staff informed of patient hospitalizations, cancellations, and other pertinent information. 

Reports all clinical information to the Intake Manager as necessary. 

Performs duties in a courteous and friendly manner that fosters superior customer service and reflects the core values of the organization. 

Maintains positive working relationships with team members, clinical and office staff, by demonstrating ability to problem solve, displaying respect and value of other team members.  

Maintains positive working relationships with referral sources to enhance the reputation and image of the organization and promote utilization of CareResource Hawaii. 

Maintains a safe work environment in accordance with CareResource Hawaii policies and procedures. Reports unsafe conditions and injuries/illnesses and incidents in a timely and proper manner. 

Complies with CRH Corporate Compliance policy. 

Assists with the development, implementation and monitoring of the performance improvement program. 

Attends staff meetings and in-services as required. 

Prepares various reports as assigned by the Intake Manager. 

Assists with staff orientation as directed by the Intake Manager. 

Assumes responsibility for own personal growth.  

Performs other duties as assigned. 

III. TYPICAL PHYSICAL DEMANDS: 

Requires full range body motion including manual and finger dexterity; eye-hand coordination;      and corrected vision and hearing to normal range. Requires sitting for extensive periods of time.   

Requires some lifting, pushing, and pulling of items weighing up to 25 pounds.  Must be  

able to communicate both in person and over the telephone with co-workers, clients, vendors, and others. 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, and carrying items up to usual weight of 51-75 pounds and pushing 100+ pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: driving, standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, laptops, cell phones, copiers, facsimile, telephone, etc. 

Uses medical equipment like walking aides, bath equipment, bedside commode, adaptive devices, BP cuffs, thermometers, pulse oximeters, Hoyer lifts, electric beds, wheelchairs, negative pressure wound equipment, intravenous therapy pumps, etc.  

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

Knowledge, skills, and abilities 

Ability to organize, prioritize and manage multiple projects concurrently. 

Use of MS Office, Outlook, Word & Excel. 

Ability to operate office equipment including computer, FAX, calculator, and copier. 

Ability to produce word processing and spreadsheet documents. 

Able to communicate effectively in English, both orally and in writing. 

Familiarity with medical terminology. 

Licensure/education 

High School Diploma or equivalent education.  

Experience  

Prior clerical office experience: answering telephones, operating office equipment with accuracy, and contact with people.  

Other 

No Criminal convictions for crimes, against persons or property, including but not limited to abuse, assault, or theft, which may have a relationship to the individual’s job duties and responsibilities. 

I. JOB SUMMARY/RESPONSIBILITIES: 

The Home Care Representative Associate (HCRA) assists the Home Care Representatives to facilitate referrals for Medicare Certified home health services to ensure appropriate continuity of patient care through the expert utilization of the document management system and electronic medical record systems. The HCRA collaborates and assists our internal and external customers to provide a comprehensive referral for the clinicians. The HCRA assists with office/clinic referrals as needed and as appropriate.  

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

ADMINISTRATIVE RESPONSIBILITIES: 

Assists with the electronic referral intake process. 

Enters incoming referral to software system upon receipt. 

Assists in gathering information and documents of patients referred. 

Informs appropriate staff member of referral entry. 

Distributes to appropriate department/staff member to verify insurance. 

Assists with office/clinic referrals as needed and as appropriate. Process physician orders and other clinical documentation. Upon receipt/retrieval of physician orders, relays it to the appropriate department/staff member. 

Updates and communicates patient status to clinical staff. 

Maintains hospital readmission log and communicates with patient status as needed. 

Informs clinical staff and schedulers of hospitalizations, cancellations, and other miscellaneous information as received. 

Collaborates with hospital staff, patients, and families to initiate home care services which meet patient needs and promote continuity of care. 

Maintains current knowledge regarding insurance coverage guidelines for home health services. Obtains prior authorization, or starts the process as required, to initiate care. Verifies initial Insurance Coverage of all referrals. 

Attends staff meetings, professional service meetings, and participates in staff development activities and workshops as required. 

Assists with implementation and monitoring of the performance improvement program. 

Maintains a safe work environment in accordance with safety policies and procedures.  

Report unsafe conditions, injuries, illnesses, and incidents in a timely manner.  

Assumes responsibility for own professional growth, maintaining job related competencies and for complying with federal, state and agency requirements. 

  Performs duties in a courteous and friendly manner that fosters superior customer service and reflects the core values of the organization. 

  Maintains working relationships with team members by demonstrating ability to problem solve, displaying respect and value of other team members. 

  Ability to verbally communicate well with people to obtain basic information (via telephone, e-mail or in person). 

  Maintains positive working relationships with referral sources to enhance the reputation and image of the company and promote utilization of CareResource Hawaii. 

  Complies with The Queen’s Health System’s Corporate Compliance and HIPAA (Health Insurance Portability and Accountability) Program. 

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory                           requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Essential: sitting, finger dexterity, seeing, hearing, speaking, lifting, pushing, and carrying items up to 35 pounds.  

Continuous: reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.  

Frequent: standing, walking, stooping/bending, and twisting body.  

Operates various office equipment such as computers, copiers, 10-key adding machine, facsimile, telephone, shredder etc. 

V. TYPICAL WORKING CONDITIONS: 

Not subjected to adverse environmental conditions. 

Ability to be accurate and meticulous when completing assignments. 

Ability to solve problems quickly and efficiently. 

Skill in identifying problems. 

Ability to interpret, adapt and apply guidelines and procedures. 

Ability to react calmly and effectively in emergency situations. 

Ability to communicate clearly. 

VI. MINIMUM QUALIFICATIONS: 

EDUCATION/CERTIFICATION AND LICENSURE: 

High school diploma or equivalent. 

High school diploma and/or higher education including certification(s) in healthcare or medical assisting programs. 

Valid driver’s license, vehicle, vehicle insurance as required by state law. 

EXPERIENCE: 

Experience working in a health care environment. 

Prior office experience, answering telephones, operating office equipment with accuracy, and contact with people. 

Associate or higher degree in health care or related field preferred. 

PREFERRED QUALIFICATIONS 

Two (2) years’ work experience in a healthcare office environment. 

One (1) year work experience in a home care organization. 

I. JOB SUMMARY/RESPONSIBILITIES: 

The Medicare Certified Services Director reports to the Administrator and is responsible for providing leadership and direction to the Medicare Certified Division by developing and implementing strategic and innovative initiatives to sustain and grow the program while following all Federal, State, and other pertinent rules and regulations.  

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

OPERATIONAL RESPONSIBILITIES:  

Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel. 

Provides guidance and counseling to the Clinical Managers and Clinical Team Leaders to help them improve all aspects of home health care services. 

Responsible for developing, implementing, and sustaining new initiatives relating to expanding or improving home health services in Hawaii. 

Collaborates with the Quality and Patient Safety Manager to develop strategies and initiatives to improve the care delivered. 

Ensures the care is delivered and documented according to Medicare, Federal, State, and all other requirements. 

Develops and complies with all requirements for the division to meet and/or exceed the regulatory requirements. 

OVERSEES/RESPONSIBLE FOR ADMINISTRATIVE FUNCTIONS:   

Develops and implements plans to achieve goals and objectives for area(s) assigned.  

Establishes continuous performance improvement plans for department to achieve operational efficiencies and quality standards.  

Communicates and collaborates with the Quality and Patient Safety Manager regarding the goals and plans for the Medicare Certified Division. 

 Identify and establish appropriate performance metric targets to optimally manage operations, functional processes including staff productivity and quality metrics. 

Keeps updated on current changes in Conditions of Participation and other regulatory changes that affect the Medicare Certified Division. 

Develops, implements, monitors, keeps current department(s) policies and procedures.  

Updating policies and procedures to meet the Conditions of Participation, OSHA (Occupational Safety and Health Administration), CMS, The Joint Commission, and all applicable regulatory agencies. 

MANAGES PROGRAMS/PROJECTS/INITIATIVES:  

Collaborates with the Quality and Patient Safety Manager on all quality strategies, initiatives, and analyzes data to improve patient care. (Using the Electronic Medical Record data, Strategic Healthcare Program, Medicare data, and other data.) 

Directs and collaborates with managers and team leaders to develop specific strategies to improve quality and safety for both the patients and clinicians. 

MANAGES/SUPERVISES STAFF: Directs and manages staff in accordance with all regulatory requirements and policies of The Queen’s Health System and its affiliates.  

OVERSEES AND MANAGES BUDGET/RESOURCES:   

Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues, or expenses. 

Develops annual and capital budgets for area(s) of responsibility.  

Manages resources and operates within approved budget.  

Performs other related duties as assigned. 

III. CORE VALUES/PROFESSIONAL STANDARDS: 

Demonstrates The Queen’s Health System’s core values of Compassion, Aloha, Respect and Excellence. 

Complies with all organization policies and procedures, applicable laws, and regulatory             requirements. 

IV. TYPICAL PHYSICAL DEMANDS: 

Required: finger dexterity, seeing, hearing, speaking.  

Continuous: sitting, static gripping of an object for prolonged periods.  

Frequent: walking.  

Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting, and carrying usual weight of 35 pounds, reaching above, at and below shoulder level, frequent gripping of an object.  

V. TYPICAL WORKING CONDITIONS: 

Not subjected to adverse environmental conditions. 

VI. MINIMUM QUALIFICATIONS: 

A. EDUCATION/CERTIFICATION AND LICENSURE: 

Bachelor's degree in nursing or therapy. 

Master's Degree in a Healthcare or Business Field 

B. EXPERIENCE: 

5 years' experience working as a clinician in Home Health 

3 years' experience at a supervisory level.